If you haven’t played Live Casino before, it could be useful to read throughout the frequently asked questions below. In a Live Casino you have the possibility of playing different types of table games against real dealers in live broadcast mode. Live Casino differs from regular table games online, where you play against a computer, and where the outcome is dependent on a random number generator. In a UK Live Casino the cards are shuffled and dealt by the dealer, just like in a land-based casino. The aim with Live Casino is to create an authentic casino experience online. In Live Casino, the broadcast is done through a web camera from real casino houses or movie studios equipped with real game tables, Roulette wheels, cards and chips.
How do I play Live Casino?
Games in a Live Casino are played the same way as games with a random number generator. First off, you choose what game you wish to play. Once you’ve clicked on the game, you will enter the lobby, where you can see what betting levels are on offer at the table. To start playing, click on a table and choose a spot that’s free. You can join a game when a new round is starting. Place your bet by choosing the chip you want to bet and then click on the betting box on the table.
What is the difference between Live Casino and other casino games online?
Most of the casino games online are managed by so-called random number generators, which makes all outcomes in the game completely random as generated by a computer program. In a Live Casino, you play against real dealers that deal and shuffle the cards themselves. And gradually, you will start to feel like you are in a real casino – instead of your own living room! You can even chat with our dealers in real time if you have any questions about the game.
Which games can I find in a Live Casino?
At a live casino, it was made sure to offer the same classic table games that are found in land-based casinos across the world. In our Live Casino you’ll find Live Blackjack, Live Roulette, Live Casino Hold’em, Live Baccarat and Live Three Card Poker along with some additional games.
This is my first time playing Live Casino, how do I start?
It´s always a bit scary to try something for the first time, but also thrilling. When it comes to Live Casino, players sometimes worry about making fools of themselves, which is completely natural. To play Live Casino is virtually the same as any other regular table game in an online casino. So let´s get you started with a few useful pointers!
First, it is important that you know the rules of the game, and that you feel completely secure that you understand them before you start playing. By spending some time on learning the rules, you’ll avoid unnecessary mistakes at the game table. It´s always a good thing to practice the game for at least a couple of rounds outside of the Live Casino.
Second, find a table that suits you. When you enter the game lobby in the Live Casino for example, look around at the different tables to get a feel for the betting levels. When you have found a table that suits you, try to study the game dynamics as much as possible. For example, you can check how all the buttons and functions on the screen are working by sitting down at a table to observe, without playing. This is possible as long as you are logged in.
Can I talk to the dealer?
Yes! In all games our there is a chat feature that allows you to communicate with the dealer and the casino manager in real time. They will happily answer questions that are related to the game. But questions that have to do with your account should be sent to the customer support at the casino. Our dealers do not tolerate any form of harassment or use of offensive language. If something like that occurs, your chat feature will be shut off.
Can the dealer see me?
No. You can see the dealer and the game table in the live broadcast, but the dealer can’t see you. The dealer sees a screen in front of him/her with information about the game and who’s playing. The dealer can also receive chat messages on the screen and respond orally.
Do I need to download a Live Casino software?
No, you don’t need to download any software to play Live Casino. You can play directly in your browser. Before you get going, however, it might be valuable to make sure that you have the latest versions of plug-ins for multi-media installed on your computer, and that your browser is updated.
How can I be sure that there is no cheating?
All of our games and software are certified by independent experts, so you can be sure that everything is in order. The software that reads the cards and the results at the Roulette table are subject to certification by independent testing parties. Additionally, there is always a casino manager in place and the studio has surveillance during all hours of the day. All of our dealers are educated according to professional casino standards.
What happens if the dealer makes a mistake?
If the dealer makes a mistake, the casino manager is called instantly. After the problem has been solved, the game continues as normal. If the problem still can’t be fixed, or if it affects the game in a serious manner, the game can be closed down and all bets are reimbursed.
What happens if the internet connection is lost during a game?
If your internet connection goes down during a game, you will have a certain amount of time to reconnect and make your next move. When you are reconnected, the game continues as usual. If you can’t reconnect in time, any winnings will be handed out as if the game was already finished before the loss of connection. If the connection is lost before the game’s outcome was determined, different rules apply. In Live Blackjack and Live Baccarat, for example, the deposit that you made before you lost connection is counted as the last one and the game continues. If you win, the result will be shown in your game history.
Can I play other games simultaneously while playing Live Casino?
Yes, you can play other games, such as slots, at the same time as you have the tab for Live Casino open. If you’re not active for a long period during a game, however, you might lose your seat at table. If so, just sit down at a fresh table and start a new game in our Live Casino.
Can I play Live Casino from my mobile?
Yes. Live casino games are also available on your smartphone or tablet.